Helvetia Media Training - Professional Journalism & Digital Skills Courses in Zurich

Helvetia Media Training (referred to as "we," "us," or "our company") is committed to protecting the privacy of users of our online platform, our site, and this service. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the revised Swiss Federal Act on Data Protection (FADP).

Information We Collect

We may collect personal information that you voluntarily provide to us when you register on our site, express an interest in obtaining information about us or our products and services, participate in activities on our site, or otherwise contact us. The personal information we collect may include names, email addresses, phone numbers, billing addresses, and payment information.

We may also automatically collect certain information when you visit, use, or navigate our site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site and for our internal analytics and reporting purposes.

How We Use Your Information

We use personal information collected via our site for various business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons").

We use the information we collect or receive:

- To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate the account creation and logon process.

- To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.

- To deliver targeted advertising to you: We may use your information to develop and display content and advertising tailored to your interests and/or location and to measure its effectiveness.

- To fulfil and manage your orders: We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through our site.

- To post testimonials: We post testimonials on our site that may contain personal information. Before posting a testimonial, we will obtain your consent to use your name and testimonial.

- To request feedback: We may use your information to request feedback and to contact you about your use of our site.

- To enable user-to-user communications: We may use your information in order to enable user-to-user communications with your consent.

- To manage user accounts: We may use your information for the purposes of managing our account and keeping it working in good order.

- To deliver services to the user: We may use your information to provide you with the requested service.

- To respond to user inquiries and offer support to users: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.

- To send you administrative information: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.

- For other Business Purposes: We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our site, products, services, marketing, and your experience.

Legal Basis for Processing (GDPR/FADP)

We process your personal data based on the following legal grounds:

- Performance of a contract: When processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. This includes providing access to courses and processing payments.

- Legal obligation: When processing is necessary for compliance with a legal obligation to which we are subject, such as tax or accounting requirements.

- Legitimate interests: When processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our services, marketing, fraud prevention, and network security.

- Consent: When you have given consent to the processing of your personal data for one or more specific purposes, such as for receiving marketing communications. You have the right to withdraw your consent at any time.

Sharing Your Information

We may share your information with third parties only in the following situations:

- With service providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

- For legal reasons: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

- To protect rights and interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

- With affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy.

- With business partners: We may share your information with our business partners to offer you certain products, services, or promotions.

- With your consent: We may disclose your personal information for any other purpose with your consent.

- During business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Security of Your Information

We use administrative, technical, and physical security measures to help protect the security of your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Privacy Rights

Subject to applicable law, including the GDPR and FADP, you have certain rights regarding your personal data:

- Right of access: You have the right to request access to your personal data that we hold.

- Right to rectification: You have the right to request that we correct any personal data that you believe is inaccurate or incomplete.

- Right to erasure: You have the right to request that we erase your personal data under certain conditions.

- Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

- Right to object to processing: You have the right to object to our processing of your personal data under certain conditions, particularly where processing is based on legitimate interests or for direct marketing.

- Right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

- Right to withdraw consent: Where the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time.

- Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority, such as the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland or a data protection authority in your EU Member State if you believe that our processing of your personal data infringes applicable law.

To exercise any of these rights, please contact us using the address provided below. We will respond to your request in accordance with applicable law.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy, which is available on our site.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, you may contact us by writing to us at:

Helvetia Media Training
125 Seefeldstrasse
Zurich, Canton of Zurich 8008
Switzerland